Analytics & Reporting

Ridright provides actionable insights into how residents search, what they struggle with, and how your program is performing. Analytics are tailored to your organization—whether you operate at the state, district, city, hauler, or program level.

All reporting is available within your dashboard, providing real-time visibility into usage, behavior, and program effectiveness.

Program Effectiveness

Understand how well your program is performing:

• Material search volume by type

• Top “confusion” materials (high search, unclear outcomes)

• Self-service success rate (search → resolved without escalation)

• Time-to-answer (speed to a clear disposal result)

• Reduction in call volume (or estimated proxy)

Contamination & Behavior Signals

Identify where guidance may be failing or misunderstood:

• Frequently searched materials that should be straightforward

• “Wish-cycling” indicators (items incorrectly assumed recyclable)

• Repeat searches for the same material

• Region-specific confusion patterns

Localization & Governance

Evaluate alignment across jurisdictions and service providers:

• Jurisdiction-level performance (city, hauler, program type)

• Conflicting guidance across areas

• Coverage gaps (materials without clear guidance or locations)

• Adoption and usage by jurisdiction

Infrastructure & Access

Assess whether residents can act on guidance:

• Most viewed drop-off locations

• Searches with no viable disposal options

• Distance-to-disposal trends

• High-demand materials with limited access

Material Intelligence

Track what is entering the waste stream:

• Emerging materials and search trends

• Seasonal patterns (yard waste, holidays, batteries, etc.)

• Hazardous material interest spikes

• Category-level demand (electronics, paint, organics, etc.)

Education Impact

Measure the effectiveness of outreach and campaigns:

• Pre/post campaign shifts in search behavior

• Reduction in confusion for targeted materials

• Engagement with educational content

• Regional improvement trends over time

Equity & Accessibility

Understand how different communities are served:

• Usage by geography

• Engagement across jurisdictions

• Device usage (mobile vs desktop)

• Time-of-day patterns

Operational Insights

Support internal program management:

• Admin activity and updates

• Material coverage and data gaps

• Percentage of high-confidence results

• System performance (uptime, response speed, data freshness)